Ground rules for guests
We require everyone to stick to these simple rules for being a great guest:
- Treat your Host’s home like your own
- Follow the Host’s standard house rules
- Cleanliness: Guests should not leave the listing in a state that requires excessive or deep cleaning (moldy dishes, soiled carpets, stains from pets, etc.). Cleaning fees set by Hosts are only meant to cover the cost of standard cleaning between reservations (laundry, vacuuming, etc.).
- Litter: Guests should put their trash in designated trash receptacles and be mindful of excessive amounts of trash.
- Damage: Where guests cause damage that is beyond normal wear and tear, we expect guests to inform Hosts of the damage as soon as possible and work with the Host to find a reasonable solution. Guests are expected to pay reasonable requests for reimbursement if they’re responsible for damage, missing items, or unexpected cleaning costs.
- Accidents are rare, but they happen. If you, someone you invite, or a pet are responsible for damage during a stay, let your Host know right away.
- Your Host can send you a reimbursement request to cover the cost of the damage, and you’ll have 24 hours to respond.
Follow the Host's standard house rules
- Approved guests: Guests should respect the approved number of guests and should ask their Host if they're unsure about the rules for visitors. Disruptive gatherings are always prohibited.
- Check-in time: Guests should respect their Host’s check-in window and should not check in before or after the designated window without prior approval from the Host.
- Checkout time: Guests should complete checkout, including key return, by the designated checkout time indicated on the reservation, and should not leave belongings at the listing past the designated checkout time for storage or later pickup without prior approval from the Host.
- Smoking: Guests should not smoke inside a listing unless they are allowed to do so by the Host. This includes the use of tobacco, cannabis, e-cigarettes, etc.
- Approvals for pets: Guests should not bring any pets inside a listing that is designated as “no pets” in the house rules, bring more pets than are approved into a listing, or fail to inform the Host about any pets brought inside the listing. Note that service animals are not considered pets.
- Noise: Guests should respect designated quiet hours and should not disturb the surrounding community with a disruptive level of noise (loud music, shouting, slamming doors, etc.).
- Commercial film and photography: Guests should not participate in film or photography that is intended for commercial use or profit, without documented permission from the Host.
What do you do if you break or damage something during your stay?
You should let your Host know right away if you break or damage something during your stay. The best way to do this is by sending them a message through the website or app.
If you can provide photos, that’s great, too.
Being upfront about damage gives your Host as much time as possible to fix it before their next guest arrives. It also gives you and your Host a chance to find a resolution.
